Privacy Policy

El Pacco Last updated: September 16, 2026

This Privacy Policy explains how El Pacco ("El Pacco," "we," "us," or "our") collects, uses, and protects information when you visit www.elpacco.com (the "Website") or otherwise interact with us — for example, by submitting a contact form, requesting a quote or samples, downloading our product catalogue, or contacting us via WhatsApp or email.

By using the Website, you agree to the collection and use of information in accordance with this Policy.

1. Who We Are

El Pacco is a gift packaging manufacturer based in Kyiv, Ukraine, operating since 2015.

Contact details:

Email: contact@elpacco.com
WhatsApp: +380 95 828 8484
Address: Ukraine, Kyiv
[Insert full legal company name and registration number]

2. Information We Collect

We collect information in the following ways:

a) Information you provide to us directly, such as when you fill in a contact or "request a quote/samples" form, download our product catalogue, or message us via email or WhatsApp. This may include:

Your name
Company name
Email address
Phone number / WhatsApp contact
Country and delivery details
Details about your order or partnership request, and any files or artwork you send us

b) Information collected automatically when you browse the Website, such as:

IP address
Browser type and device information
Pages visited, time spent, and referring pages
Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

Respond to quote requests, sample requests, and general enquiries
Prepare and send commercial proposals, pricing, and product catalogues
Communicate with you about your order or partnership, including by email or WhatsApp
Process and fulfil orders, including coordinating delivery (FCA Kyiv or DPU)
Improve our Website, products, and services
Maintain business records and comply with legal and accounting obligations
Send you updates about our products, only where you have agreed to receive them

We do not sell your personal data to third parties.

4. Legal Basis for Processing (EEA/UK Visitors)

Where applicable data protection law (such as the GDPR) applies, we process your personal data on the following bases:

Performance of a contract — to respond to your enquiry, prepare quotes, and fulfil orders
Legitimate interests — to operate, maintain, and improve the Website and our B2B relationships
Consent — where you have opted in to marketing communications, which you may withdraw at any time
Legal obligation — where processing is required for accounting, tax, or customs purposes

5. Sharing of Information

We may share your information with:

Service providers who support our operations, such as our website/CRM hosting platform (HubSpot), email providers, and logistics or shipping partners involved in fulfilling your order
Professional advisers (e.g., accountants, customs brokers) where necessary for a transaction
Authorities, where required by law (e.g., customs declarations, tax reporting)

We require third parties to protect your data and use it only for the purposes we specify.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies (including those provided by our website platform, HubSpot) to:

Enable core site functionality
Understand how visitors use the Website (analytics)
Remember form submissions and preferences

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Website.

7. International Data Transfers

As a Ukraine-based manufacturer working with international partners, your information may be transferred to and processed in countries outside your own, including Ukraine and countries where our service providers (such as our hosting provider) operate. Where required, we take steps to ensure such transfers are subject to appropriate safeguards.

8. Data Retention

We retain personal data for as long as necessary to:

Respond to your enquiry or fulfil our contractual relationship with you
Comply with legal, tax, and accounting requirements
Resolve disputes and enforce our agreements

Once no longer needed, we delete or anonymise your data.

9. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Withdraw consent to marketing communications at any time
Request a copy of your data in a portable format

To exercise any of these rights, contact us at contact@elpacco.com. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

The Website is intended for business use and is not directed at children. We do not knowingly collect personal data from individuals under the age of 18.

12. Third-Party Links

Our Website may contain links to third-party websites, such as LinkedIn. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

El Pacco Email: contact@elpacco.com WhatsApp: +380 95 828 8484 Address: Ukraine, Kyiv